Returns & Exchanges
Receipt of Damaged goods
Before signing as having received the products check the product(s) for any damages to the packaging. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks.
You must notify Emmsee of any faulty or damaged goods within 24 hours of the receipt of the goods by phone on 08 82621155, fax 0882440927 or email firstname.lastname@example.org
Failure to do so will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately.
Once we have received your advice of any faulty goods we will work to resolve this issue immediately. Please refer to the Refunds & Returns Policy section for more information.
Goods damaged in transit
We carry transit insurance to protect our customer’s purchases; however where you have signed for goods without outlining any faults or damage then these goods may not be covered by transit insurance. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. You must ask the driver to initial your remarks. You must notify Emmsee of any faulty or damage goods within 24 hours of receipt of the goods. Failure to do so will mean that any transit policy will be voided.
Goods have a manufacturers fault/flaw or damage
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.
The incorrect item has been delivered to you
Please contact Emmsee within 24 hours of the delivery of an incorrect item. We will arrange for the collection of the incorrect item and delivery of the correct item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.
Goods damaged by you and natural wear and tear
We will not accept the return of goods that are damage by you (accidentally or otherwise) or due to natural wear and tear following delivery.